FAQ

Thanks for stopping by!

Shopping for photography prints for your home or office? All photographs and artwork displayed on my website are available to purchase as museum quality lustre and metallic prints, canvas gallery wraps or metal prints.

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BUYING PRINTS, CANVAS PRINTS, METAL AND STOCK PHOTOS IN GALLERIES

How to purchase an image:

To purchase an image you need to click on the specific image in the gallery then find the "buy" button in the top right corner. Once you have clicked this you will be given buying options, you will need to register an account and accept the terms and conditions to complete your purchase.

How to purchase a license:

Licensing is available for most images on my website. To purchase a license, add the image to the cart as above and select "Buy License." In the pop-up window, you can select your usage pack, duration, region, and industry. The price of the stock photo license you have chosen will be shown on the right-hand side along with the Usage Terms. I provide images for sale on a rights-managed, non-exclusive basis and some of my images are sold as royalty-free images. See my Licensing Info page for more information on Rights Managed and Royalty Free licensing. Images are also available on my Alamy stock site or by contacting me directly.

Shopping via my website is completely secure. Your private information is protected and is only used for the purpose of processing your purchase.

Prints and other products can also be purchased right from your smartphone or tablet.

 

PRINT, CANVAS AND METAL OPTIONS

Please visit my Prints, Canvas, and Metal page for more information on lustre and metallic prints, canvas gallery wraps, and metal prints

 

100% SATISFACTION GUARANTEE

All of my products come with a 100% satisfaction guarantee. Please see below for more info.

 

SHIPPING COSTS

Free shipping to the US on all products except calendars. Please contact me for International Shipping Rates outside of the United States at dawna@dawnamoorephotography.com before placing your order.

 

SHIPPING TIMES

All orders are created as soon as I receive your order and typically ship within 4-7 business days. I will send shipping and tracking information when your order is on the way. Domestic US shipping usually takes 3-5 business days, international orders can take up to 6 weeks ( but hopefully much less!). Expedited shipping is available at checkout. 2-Day and Overnight shipping charges will apply.

 

CANCELLED ORDERS

Each print is made to order and I am unable to cancel or refund an order after it has been processed by the print lab. If you wish to cancel an order, please do so within TWO HOURS of placing the order.

 

RETURNS/EXCHANGES 

Please contact me directly, if there is a problem with your order so I can fix it immediately. If you are not 100% satisfied with your purchase, I’m happy to provide a full refund for products returned in their original condition. Please contact me within 14 days of receipt to process a return. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. I do not accept exchanges at this time.

 

LOST AND DAMAGED ITEMS 

If you receive your order and it’s damaged or defective in any way, again please come to me personally so I can fix it immediately. My email is dawna@dawnamoorephotography.com. I am happy to replace any product that does not arrive in perfect condition. If your product does not arrive, I will work with the shipping company to locate the package and will send a replacement if it can not be found.

 

SALES TAX AND CUSTOMS &  IMPORT TAXES

7.00% Sales Tax is assessed on orders that ship to Florida addresses. 

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. Returns will not be accepted due to customs fees.

 

Please note the watermark “Dawna Moore Photography” will not appear on any products.

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All photographs are © Dawna Moore Photography, with all rights reserved.

 

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